Effective Customer Service (BUS 106)

Term: 2017-2018 AY Spring

Faculty

Dwight M ClaytonShow MyInfo popup for Dwight M Clayton

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Shannon M CookShow MyInfo popup for Shannon M Cook

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Erica J LovelyShow MyInfo popup for Erica J Lovely

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Description

A loyal customer base is one of an organization’s most important assets. This course covers the concepts and skills needed for success in business careers. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Prerequisite(s): None Corequisite(s): None